KCB Group to Upgrade Core Banking System

KCB Group will be upgrading its Core Banking System this weekend to provide customers with a simpler and enhanced banking experience. To facilitate this transition, all KCB branches across the 6 markets we operate in (Kenya, Tanzania, Uganda, Rwanda, South Sudan and Burundi) will be closed for business from Friday August 12, 2016 at 2:00pm to Monday August 15, 2016.

During this period, the following channels and services will be available:

  • ATM and Mobile banking *522# and App (Balance enquiries and Cash Withdrawals (ATM);
  • Transfers from KCB to Ecocash and from Ecocash to KCB (*444#).

We thank our customers for banking with KCB Bank and apologize for any inconvenience caused. Normal services will resume on Tuesday, August 16, 2016 at 8:00am.


For further information, please contact Yannick Mugisha- Senior Manager Marketing and Services; email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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