Contact Details

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  • +254 (20) 2287000


  • 22555


  • +254 (732) 187001
  • +254 (711) 087001


Corporate Head Office

Email Tel +254 (20) 3270199 +254 (20) 2229685

Corporate Desk

Tel +254 (20) 2218914 +254 (20) 2229113 +254 (20) 2223837 +254 (20) 2216683

Treasury Division

Email Tel +254 (20) 2219966 +254 (20) 3270296 +254 (20) 3270735 +254 (20) 3270896 +254 (711) 012478 +254 (711) 012772

Asset Liability (ALM) Desk

Tel +254 (20) 3270054 +254 (20) 3270668 +254 (20) 3270873 Trading Desk +254 20 3270367

Customer Care desk

Email Tel +254 (20) 2287000 +254 (732) 187000 +254 (711) 087000 SMS 22522 Fax +254 (732) 187001 +254 (711) 087001

Pilot Lines

Email Tel +254 (20) 3270000 +254 (20) 2851000 +254 (20) 2852000 Cell +254 (711) 012000 +254 (734) 108200

Contact Form

Our aim is to attract, nurture, develop and retain the most talented people available and support them in expanding their skills and capabilities to ensure that the KCB Group is the destination of choice for the brightest talents in the industry.


The diversity of our workforce adds great value to our core business by helping us to understand customers from all walks of life and enabling us to provide compelling products for these customers. An inclusive workplace culture enables us to attract the most talented people from various backgrounds. As part of our Policy, the KCB Group is committed to promoting diversity in all areas of recruitment, employment, training and promotion, and to this end we have created an environment that is based on merit and inclusiveness, where all employees are given the opportunity to develop their full potential, irrespective of their race, ethnicity, gender, marital status, age, disability, religious belief or political position.

Development And Training

We believe that people are able to achieve more when they are supported and motivated to develop their careers and acquire new skills. We therefore have a wide variety of training programmes available to all our employees, to ensure that they are constantly developing their knowledge and skills set.

Continual learning

KCB offers a full range of training programmes that focus on the three dimensions that are essential in differentiating us from our competition.

These are:

  1. Leadership mindset & behaviors
  2. Strategic skills, and
  3. Functional foundations

Leadership training

Through our highly interactive and experiential courses, we develop client leadership, team leadership and personal leadership.

Performance Management

As it is our goal to give our people regular performance appraisals, we lead annual development-focused reviews with the key objectives of cultivating the capabilities of our leaders whilst ensuring responsible succession planning. Coaching, mentoring and deliberate job moves across the business are essential by-products of these talent reviews.

Compensation & Ownership

Competitive, performance-related salaries and a culture of employee share ownership help us to attract and retain the most talented and effective people.

Our Values

  1. Putting the CUSTOMER FIRST.
  3. Being PROFESSIONAL in everything we do.
  4. A Willingness to CHANGE.
  5. Caring for the COMMUNITY.


These programs include, but are not limited to:

The KCB Group Internship Program

Our Internship Programme provides opportunities for a selected number of outstanding students who are passionate about the Banking Industry and would like to gain an understanding of our businesses through hands-on experience. This programme gives exceptional students the opportunity to get a head start on a banking career with the KCB Group. We provide students with the chance to explore their talents, in addition to guiding them in developing these talents productively. We offer these students training on how to recognise opportunities, take initiative, give back to the community and lay solid foundations for their careers.

The KCB Group Graduate Trainee Program

This programme gives graduates hands-on banking experience by assigning participants to different roles within the bank. Opportunities are available to complete business-driven projects during the placement or to specialise in a particular area, such as Customer Service, Retail Banking, Marketing and Corporate Services, among others. The programme offers a competitive entry-level graduate salary and, upon successful completion, job placement opportunities in one of our divisions.

The KCB Group Management Trainee Program

Our long and successful history has been built on the strength of our dedicated, highly professional team of talented people and we have placed great emphasis on the training and personal development of our staff. Our Management Trainee Programme is open to high caliber talent who possess at least a first degree, best in class qualifications and have potential to be our future leaders. The two-year Management Trainee Programme presents participants with challenging opportunities within the Bank, with the aim of further developing their management skills set. Throughout this programme, employees are not only exposed to on-the-job training, but also partake in class training sessions and e-learning courses. In addition to this, each Management Trainee is assigned an experienced senior executive to pass on their excellent expertise and skills, in order to help them attain new levels of professionalism. As we expand our reach across the globe, we are committed to training talented young managers to reinforce our development drive.

The KCB Group Management Exchange Program

The Group Management Development Exchange Programme (MDEP) is part of the Talent Management Framework, which was developed in 2007 to accelerate the development of high potential talent through exposure to developmental roles in the KCB Group of companies. Through this programme, employees are able to:

  • Enhance their expertise through skills transfer across the KCB Group.
  • Build broad based cross cultural experiences.
  • Gain further exposure to developmental opportunities across the KCB Group.

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