Sahl Customer Care Consultant-Rumonge Branch
JOB PURPOSE
The Sahl Customer Care Consultant-Rumonge Branch will be responsible for providing seamless, timely, quality and responsive service to Sahl Customers, with the aim of driving Service excellence and contribute to the growth of Sahl Banking Business.
KEY RESPONSIBILITIES
- Cross selling of Sahl Banking products and educating customers who have taken up a product on the features, including selling digital products.
- Interview and recruit potential Sahl customers to contribute to the growth of Sahl Banking facilities portfolio.
- Contribute to customer relationship management in order to enhance Sahl business growth through cross selling, revenue collection and cost management as well as drive customer education.
- Create and open Sahl Account in T24 and update current customer new details when applicable.
- Capture, Analyze, resolve and escalate Customers feedback/complaints within defined TAT in ECRM.
- Minimization of exposures to and impact of risks associated with KYC, AML
- Guide customers step-by-step on using Sahl products in digital channels and its features.
- Help new users set up mobile banking, activate accounts, or complete registration processes.
- Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency compliance.
- Prepare and maintain periodic reports (daily report, weekly and monthly report, Quarterly).
QUALIFICATIONS AND EXPERIENCE
For the above position, the successful applicant should have the following:
• Minimum bachelor’s degree in business or related field
• Experience in client relationship management
• Basic knowledge of Islamic banking Principles is an added value
• Excellent analytical and interpersonal skills.
• Passion and commitment to quality service.
• Excellent Negotiations skills
• Excellent verbal and written communication skills.
• Ability to meet stringent targets within defined deadlines.
