On May 8, 2012, KCB Bank Burundi Ltd was officially launched by His Excellency the President of Burundi Pierre Nkurunziza at Boulevard Patrice Lumumba. Also present were former KCB Group Chairman Peter W. Muthoka and KCB Burundi ADG Gloria Nyambok.
With an investment of around 10 million USD, KCB Burundi began operations with a centrally-located branch and two ATM QuickServe machines. With the opening of the Burundi branch, KCB made history as the first local bank to have a complete presence in all the countries that make up the East African Community.
To drive efficiency whilst growing market share in order to be preferred financial solutions provider in Africa with global reach
To be the preferred financial solutions provider in Africa with global reach.
For People. For Better.
Our purpose is why we exist.
It’s about working every day for our customers, for our colleagues and for everyone in the communities we serve. We need to have the drive and ambition to make things better, improving our organization each and every day.
In touch with our customers. Looking out for our colleagues. Proactive, enhancing their lives.
One team. Going beyond banking to lifestyle, connected to new ideas. Digitally enabled.
Never accepting the status quo. Acting with purpose and direction. The head and the heart guides us.
Get to know your customers and the people you work with personally. Anticipate internal and external customers’ needs and be proactive in providing support.
Act as one team; one KCB Group. Get inspired by other industries’ innovations and look for ways to apply these to KCB Group.
Challenge the way things are done in a constructive way. Share ideas to make things better. Be passionate.
We express ourselves in a natural, friendly way, conveying an approachable brand (without being colloquial or overly casual).
We communicate in an inclusive way; a positive force that brings people together (without making generalisations or being virtuous).
As the undisputed leader, our communications are bold, clear and to the point (without being boastful or assertive).
We use data and a single customer view to customise the delivery of products and services in line with customers' individual circumstances.
We ensure people are treated as one customer striving for continuity across physical and digital, removing silos, repetition and bureaucracy.
We look for ways to make experiences meaningfully different; to find opportunities to break the mould in a way that makes things better.