SAHL CUSTOMER CARE CONSULTANT

The Sahl Customer Care Consultant will be responsible for providing seamless, timely, quality and responsive service to Sahl Customers with the aim of driving Service excellence and contribute to the growth of Sahl Banking Business.

KEY RESPONSIBILITIES

• Interview potential Sahl customers to contribute to the growth of Sahl Banking facilities portfolio. 
• Customer relationship management in order to enhance Sahl business growth through cross selling, revenue collection and cost management as well as drive customer education.
• Cross selling of Sahl Banking products and educating customers who have taken up a product on the features (including product demonstrations), including selling digital products. . 
• Opening of Sahl accounts and ordering operating tools e.g. ChequeBook, ATM.
• Receipt of customer enquiries, complaints and resolution of the same within set TAT.
• Capture, Analyze, resolve and escalate Customers feedback within defined TAT.
• Ensure submission of account opening documents to AOPC within 24 hours after opening in T24
• Ensure timely submission of relevant reports.
• Ensure seamless coordination of banking hall activities.
• Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency compliance.

MINIMUM POSITION QUALIFICATION & REQUIREMENTS

• Experience in client relationship management
• Basic knowledge of Islamic banking   
• Excellent analytical and interpersonal skills.
• Passion and commitment to quality service.
• Excellent Negotiations and sales skills 
• Excellent verbal and written communication skills.
• Ability to meet stringent targets within defined deadlines.

ACADEMIC & PROFESSIONAL REQUIREMENTS

• Minimum bachelor's degree from a recognized institution
• Professional qualification in Islamic Banking or business related is an added advantage

To be considered, your application must have:

1. A copy of your Identity Card
2. Updated CV
3. Degree certificate.
4. Birth certificate (of self).

Your application must be received by 8^th April, 2025 at 10:00 PM